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Privacy & Security

Practical guide to data handling, compliance, and security controls

What Data ReadingMinds Collects

We collect:

Interview transcripts: anonymized by default
Emotion/sentiment signals: derived from voice in real time
Respondent metadata: only what you configure in your study settings

We do NOT collect:

Voice recordings: audio is processed in real time and never stored
Personal identifiers: unless explicitly configured by the client

How Data Is Protected

TLS 1.2+ encryption for all data in transit
AES-256 encryption for all data at rest
AWS US-East hosting with SOC 2 certified infrastructure
Role-based access controls with full audit logging

Compliance

GDPR

Data Controller (you) / Data Processor (ReadingMinds). A Data Processing Agreement (DPA) is available upon request.

CCPA

Consumer rights fully supported.

HIPAA

Automatic PII stripping with move-on behavior for sensitive data shared during interviews.

SOC 2

Type II certification in progress via Vanta.

ISO 27001

On roadmap.

Your Controls

Configure data retention periods from 1 to 36 months
Export all data before deletion
Right to deletion requests honored permanently and irreversibly
Invite-only access to studies
SSO integration available for enterprise teams

For More Information

Security Overview Privacy Notice Trust Center Data Processing Agreement

Questions?

Subtext Signals Weekly

Each week, one real interview question that uncovered something surveys missed. Plus the story behind why it worked.

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No permanent recordings stored: transcripts + emotion tags only